Customer Journey – Not for Start-Ups!
Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
Tag: LinkedIn
CS100 – Innovator of the Year Award
Summary: Congratulations to Boaz for a great presentation about our idea of a new concept called Customer Maturity Index (CMI) at the CS100 […]
The last time you got a WOW … ?
Summary: We all experience customer service, we share with friends and family when we are delighted, and we tell probably the entire […]