CS-inspire is your expert to establish an epic Customer Experience & Success program: 

Create a remarkable customer experience program, increase your retention rate and build the foundation for realistic up- and cross-selling opportunities!


We are providing all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Success projects today!

CS Workshop

Build a strategy and set up a roadmap outlining future projects

Projects & Execution

Pick a project from the roadmap and go into execution mode

Train & Mentor

Close some knowledge gaps in the team while executing a project

Journey Mapping

Join a workshop to define and improve interactions with your customers


We started to work on our first Customer Experience & Success projects in early 2012 while living and working in the Silicon Valley. Since then we have specialised in: 

  • Strategic planning of Customer Experience & Success 
  • Design Customer Journey Maps
  • Improve Customer Service processes
  • Develop Customer Service templates and playbooks
  • Design of dashboards for Customer Service metrics
  • Train, mentor and coach Customer Service staff



The Customer Journey Workshop has helped me to identify stages which are imperative to improve our services!

Abbie Sarah O'rourke
Director at Feel Fresh Nutrition

With their guidance we achieved a crisp and clear value proposition, making a real difference during our growth phase - from marketing to customer success!

Christoph Kistler
COO at Dataphyll

The advice and expertise we received was super valuable and has helped us to make the right decisions for our customer base.

James Koo
CEO/Co-Founder at Niesh

Great workshop: Energetic, hands-on, practical, simplified. Implementing now into daily business!

Warwick Russel
CEO at SMEtric Consulting