CS-inspire is your expert to establish an epic Customer Experience & Success program:
Create a remarkable customer experience program, increase your retention rate and build the foundation for realistic up- and cross-selling opportunities!
We are providing all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Success projects today!
OUR EXPERIENCE - OVERVIEW
We started to work on our first Customer Experience & Success projects in early 2012 while living and working in the Silicon Valley. Since then we have specialised in:
- Strategic planning of Customer Experience & Success
- Design Customer Journey Maps
- Improve Customer Service processes
- Develop Customer Service templates and playbooks
- Design of dashboards for Customer Service metrics
- Train, mentor and coach Customer Service staff