CS-inspire is your expert to establish an epic Customer Experience & Success program:
Create a remarkable customer experience program, increase your retention rate and build the foundation for realistic up- and cross-selling opportunities!
OUR SERVICES
We are providing all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Success projects today!
OUR EXPERIENCE - OVERVIEW
We started to work on our first Customer Experience & Success projects in early 2012 while living and working in the Silicon Valley. Since then we have specialised in:
- Strategic planning of Customer Experience & Success
- Design Customer Journey Maps
- Improve Customer Service processes
- Develop Customer Service templates and playbooks
- Design of dashboards for Customer Service metrics
- Train, mentor and coach Customer Service staff
THE FOUNDERS
TESTIMONIALS
The Customer Journey Workshop has helped me to identify stages which are imperative to improve our services!
With their guidance we achieved a crisp and clear value proposition, making a real difference during our growth phase - from marketing to customer success!
The advice and expertise we received was super valuable and has helped us to make the right decisions for our customer base.
Great workshop: Energetic, hands-on, practical, simplified. Implementing now into daily business!
