Here are some examples of Customer Experience & Success projects we have completed in the past:
Design a Customer Journey. Goal: Improve customer experience and customer satisfaction.
![traffic-cone-1027881_640 traffic-cone-1027881_640](https://cs-inspire.com/wp-content/uploads/elementor/thumbs/traffic-cone-1027881_640-nv82n1qmzsxic1y6kr2fe6a0rb3gn1jvscfmm5dba4.jpg)
Establish early warning signs. Goal: Win back ‘derailed’ customers before they are lost forever.
Improve processes between services and sales team. Goal: Transfer knowledge about the customer between teams.
![book-1019740_640 book-1019740_640](https://cs-inspire.com/wp-content/uploads/elementor/thumbs/book-1019740_640-nv82igb1kyn1komherk37c0w7hqv0bb4hlm65g6lp8.jpg)
Create customer playbooks. Goal: Improve service quality through repeatable and scalable activities.
![sport-1020132_640 sport-1020132_640](https://cs-inspire.com/wp-content/uploads/elementor/thumbs/sport-1020132_640-nv8301u9jaqaxv28ndemvw5kl7094b67kpbfly397g.jpg)
Collect feedback from your customers. Goal: Understand customer’s moments of delight and frustration.
Set up a Customer Health Score. Goal: Provide customers with suitable services depending on their score.
Build customer segments. Goal: Offer different services for VIP, low and high touch customers.
Select the right Customer Success tool. Goal: Compare different tools and identify the most suitable solution.
![meeting-1020228_640x640 meeting-1020228_640x640](https://cs-inspire.com/wp-content/uploads/elementor/thumbs/meeting-1020228_640x640-nv82s0bz2bpzlyqrlw9jjx7lmin79j8vswdvsq0ifw.jpg)
Don’t “just rush” into execution mode: Replace your gut feeling by real customer data insights.
Remember: To identify Quick Wins you only need a good brainstorming session rather than an entire project !