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January 8, 2019February 1, 2019Customer Journey

Journey Maps – obsolete!

Or: I know how to deal with my customers – Journey Maps are a waste of time! Summary: You think you deliver […]

August 30, 2018February 1, 2019Customer Journey

Customer Journey – Not for Start-Ups!

Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]

August 13, 2018February 1, 2019Customer Success

Customer Success – A Buzzword! (?)

Summary: I get the impression that nowadays everybody is talking about Customer Experience & Success. Although some reactions were less positive and […]

September 17, 2017February 1, 2019Customer Success

CS100 – Innovator of the Year Award

Summary: Congratulations to Boaz for a great presentation about our idea of a new concept called Customer Maturity Index (CMI) at the CS100 […]

April 11, 2017February 1, 2019Customer Experience

The last time you got a WOW … ?

Summary: We all experience customer service, we share with friends and family when we are delighted, and we tell probably the entire […]

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