Journey Maps – obsolete!
Or: I know how to deal with my customers – Journey Maps are a waste of time! Summary: You think you deliver […]
Customer Journey – Not for Start-Ups!
Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
Customer Success – A Buzzword! (?)
Summary: I get the impression that nowadays everybody is talking about Customer Experience & Success. Although some reactions were less positive and […]
CS100 – Innovator of the Year Award
Summary: Congratulations to Boaz for a great presentation about our idea of a new concept called Customer Maturity Index (CMI) at the CS100 […]
The last time you got a WOW … ?
Summary: We all experience customer service, we share with friends and family when we are delighted, and we tell probably the entire […]