Customer Success

Customer Success – A Buzzword! (?)

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Summary: I get the impression that nowadays everybody is talking about Customer Experience & Success. Although some reactions were less positive and therefore very surprising. So let’s understand why Customer Success matters.(4 minutes read, audience: anybody interested in Customer Experience & Success) These were some of the reactions I got when I spoke to business […]

Customer Success

CS100 – Innovator of the Year Award

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Summary: Congratulations to Boaz for a great presentation about our idea of a new concept called Customer Maturity Index (CMI) at the CS100 conference – and for winning the Innovator of the Year Award with this topic! Wahoo!  (2 minutes read, audience: experts in Customer Success). The concept of CMI allows us to expand the understanding of retention […]