CS-inspire is your expert to establish an epic Customer Experience & Success program: 

Create a remarkable customer experience program, increase your retention rate and build the foundation for realistic up- and cross-selling opportunities!

OUR SERVICES

We are providing all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Success projects today!

CS Workshop

Build a strategy and set up a roadmap outlining future projects

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Projects & Execution

Pick a project from the roadmap and go into execution mode

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Train & Mentor

Close some knowledge gaps in the team while executing a project

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Journey Mapping

Join a workshop to define and improve interactions with your customers

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OUR EXPERIENCE - OVERVIEW

We started to work on our first Customer Experience & Success projects in early 2012 while living and working in the Silicon Valley. Since then we have specialised in: 

  • Strategic planning of Customer Experience & Success 
  • Design Customer Journey Maps
  • Improve Customer Service processes
  • Develop Customer Service templates and playbooks
  • Design of dashboards for Customer Service metrics
  • Train, mentor and coach Customer Service staff