Events Downloads Download your workshops materials. Please use your password you have received during the workshop. Customer Journey Mapping – Apr 2019 @ Datacom (pdf)Customer Journey Mapping – Feb 2019 @ Datacom (pdf)Introduction into Customer Life Cycle – Feb 2019 @ EY (pdf)Introduction into Customer Success – Nov 2018 @ eCentre (pdf)Introduction into Customer Service – Oct 2018 @ GridAKL (pdf)Introduction into Customer Life Cycle – Oct 2018 @ eCentre (pdf)