Strategy & Roadmap

This service package helps you to build a strategy for your Customer Service. The objective is to develop a roadmap outlining recommended projects. Don’t forget: Invite your team and partners to get their thoughts and ideas about the roadmap. Find some examples for projects here.

We run a Strategy & Roadmap workshop

We transfer your vision into a Customer Success strategy, feeding into a roadmap. This roadmap is your foundation for a successful execution ensuring you stay focused.

Our findings are summarised in a one-page strategic plan. A roadmap of your most essential and urgent service initiatives will be added too.

Usually 2-3 half-day workshops, plus preparation and a follow-up after the last workshop.

A strategy workshop helps to understand the direction in which your business must travel. Additionally, it aids in establishing realistic objectives and goals. Without your strategic compass you will miss opportunities to establish a proactive Customer Experience & Success program!