January 8, 2019February 1, 2019Customer Journey Journey Maps – obsolete! Or: I know how to deal with my customers – Journey Maps are a waste of time! Summary: You think you deliver […]
August 30, 2018February 1, 2019Customer Journey Customer Journey – Not for Start-Ups! Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
May 9, 2016February 1, 2019Customer Journey A dragon talking about Client Success? Summary: Getting started with a new Customer Success team is tough, there is nothing like a cookie cutter! So how shall you […]