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Category: Customer Journey

January 8, 2019February 1, 2019Customer Journey

Journey Maps – obsolete!

Or: I know how to deal with my customers – Journey Maps are a waste of time! Summary: You think you deliver […]

August 30, 2018February 1, 2019Customer Journey

Customer Journey – Not for Start-Ups!

Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]

May 9, 2016February 1, 2019Customer Journey

A dragon talking about Client Success?

Summary: Getting started with a new Customer Success team is tough, there is nothing like a cookie cutter! So how shall you […]

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