Journey Maps – obsolete!
Or: I know how to deal with my customers – Journey Maps are a waste of time! Summary: You think you deliver […]
Category: Customer Journey
Customer Journey – Not for Start-Ups!
Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
A dragon talking about Client Success?
Summary: Getting started with a new Customer Success team is tough, there is nothing like a cookie cutter! So how shall you […]