August 30, 2018February 1, 2019Customer Journey Customer Journey – Not for Start-Ups! Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
August 13, 2018February 1, 2019Customer Success Customer Success – A Buzzword! (?) Summary: I get the impression that nowadays everybody is talking about Customer Experience & Success. Although some reactions were less positive and […]