Customer Journey – Not for Start-Ups!
Summary: When you are about to launch your new product, you should have mapped your Customer Journey. If done well, you create […]
Tag: CS-Starter
The last time you got a WOW … ?
Summary: We all experience customer service, we share with friends and family when we are delighted, and we tell probably the entire […]
A dragon talking about Client Success?
Summary: Getting started with a new Customer Success team is tough, there is nothing like a cookie cutter! So how shall you […]