CS-in-Action

Quick downloads (WS=workshop):

WS@Datacom 16 Apr 19 – | – WS@Datacom 21 Feb 19 – | – WS@eCentre 08 Nov 18 – | – WS@GridAKL 25 Oct 18 – | – Intro@eCentre 16 Oct 18 

In 2019 we are launching our Customer Success in Action Workshop series: You will learn about important insights of Customer Success and how to apply related techniques relevant to your business!

Apply Customer Success Techniques relevant to your business

The concept of Customer Success is changing the way rapidly how we are interacting, communicating and managing our customers.

Although already successfully utilised by Software-as-a-Service (SaaS) companies, it is still an evolving methodology.

  • Is your business grappling with the practicalities of ensuring customers are at the heart of your business model?
  • Do you want to instil loyalty and how to capitalise on Customer retention?
  • Do you understand how to utilise Customer Feedback to improve customer experience?

 

If yes, then join our workshop events!

Announcements will be made on our LinkedIn page!

WIIFM - What's in it for me?

In different workshops, you will learn about the methodology, tools and required processes to launch your Customer Success initiatives successfully.

Whether you are looking for practical tools that will enable you to drive Customer Success, embed cultural change in your organisation, or have some great stories to share that will help your business to become more competitive – we will cover it all!

Topics Covered (examples)

  • Explore Customer Journey Mapping
  • Identify optimal feedback for business growth
  • Discuss Customer Success maturity models
  • Review examples of how Customer Success tools have (and haven’t) worked in the real world
  • Provide a collaborative environment, connecting you with a range of other professionals

Audience

  • Any industry or vertical, B2B or B2C
  • Both, beginners and professionals in Customer Success
  • From start-up to enterprise, SMB to corporate

THE FACILITATORS

Customer Success in Action is run in association with Datacom and CS-Inspire. Since Customer Success is an emerging philosophy within New Zealand’s professional landscape, both partners are dedicated to starting the conversation about Customer Success. The workshop format provides an excellent environment for you to apply Customer Success techniques to your business and learn from the experience of other participants!

And yes, we are always happy to get support – are you our new Batman/Batwoman?